What is a password?
When an alarm occurs and the alarm company calls, the operator will ask "What is your password?" Can you answer this on the first try? Few customers will. Usually they give their secret "entry/exit" code and the continuing dialog with the operator will delay any action on the alarm.
The "Secret Code"
When your alarm was installed, the installer asked you to select a secret exit/entry code. A sequence of numbers (usually 4-digit) that you enter on the keypad to arm or disarm your system. Like most people, you probably selected something that was easy to remember. When the alarm company calls, this might be the number you think of first because you use it so frequently.
Authorized Users
This secret code cannot identify you to the alarm company because it is not on file at the alarm company. Remember, this is a secret code that only you (or your authorized users of your alarm system) know.
One word, Many names
Depending on the alarm company, you might have been asked to setup a password, a Personal Identification Code, a Passcode....No matter the name, it's purpose is always the same. To identify you to the operator when an alarm has occurred. It's used to identify you as an authorized user who can verify or cancel an alarm. This code IS stored and maintained in your data file at the alarm company. If you don't remember your passcode, contact your alarm company and setup a new one right away. Use something simple that way it's easy to remember.
Know the difference
Remember the difference between your secret code and your passcode and you can save precious time in an emergency situation.
